Laing O'Rourke is a privately owned, internationally focussed engineering enterprise with world-class capabilities spanning the entire client value chain

They operate an integrated business model comprising the full range of engineering, construction and asset management services, delivering single-source solutions for some of the world’s most prestigious public and private organisations.

The Challenge

As with many businesses, Laing O'Rourke are on a digital transformation journey. With a demand for real-time data, detailed reporting and the ability to enable innovation, their business-critical systems are more important than ever. The business runs dual ERP systems with the Manufacturing division championing SAP, whilst the Construction and Engineering business runs COINS.

2018 brought plans for a software and hardware refresh for the SAP estate and a move from local on-premise hosting to a Data Centre environment. This promoted the business to consider how they could leverage their SAP systems to become a more powerful part of their digital tool set.

Initially a move to Business Suite on HANA was evaluated but after some consideration and discussions with SAP directly, a POC for S/4HANA was conducted, allowing the team to have a 'look and feel' at the new application set. This built confidence and de-risked the project and it was decided a migration to S/4HANA was the way forward.

This was an innovative approach for the construction industry, where greenfield deployments are usually preferred to a migration strategy, due to old legacy processes and data. With a strong internal SAP and IT team, the missing link was the SAP BASIS and SAP HANA expertise required to ensure a seamless end-to-end migration.

A new partner was needed - one who understood the business, their goals, and who could operate seamlessly as an extension to the Laing O'Rourke team. Following a meeting at the UK's leading SAP event, UKISUG Connect, Laing O'Rourke quickly decided Centiq was that partner.

The Solution

With the Laing O'Rourke IT team already well underway exploring the various infrastructure options for the S/4HANA migration, Centiq were quickly able to provide best practice advice on the architectural considerations, based on their longstanding expertise in SAP HANA platforms.

Following a comprehensive review of public Cloud and on-premise options, the Laing O'Rourke team selected a platform that closely integrated with their existing data centre strategy, accelerating the deployment and optimising operations and cost.

The next focus was a comprehensive plan for the migration of the current ECC6 system to S/4HANA. Working closely with the Laing O'Rourke team, Centiq gained an in-depth understanding of the business's internal and external processes, which in turn allowed us to document and plan the detailed build requirements. Once delivered and analysed, this initial phase was promptly followed by infrastructure installation.

Next was the implementation of the granular migration plan: Dev System Migration, Test System Creation, DR Test on pre-Production system, Production System Migration and conversion of the old ECC system to read only, to name a few. A number of trial migration runs were completed, which gave us the opportunity to iron out any cutover issues, align timelines and provide the business with the confidence for required system downtime during the Go-Live weekend.

Throughout the design, build and migration phases Centiq and the Laing O'Rourke team had regular collaboration to ensure communication was clear and the programme achieved all milestones, with systems going live over Easter weekend, 2020.

Centiq will continue to deliver a proactive managed service over the next three years, covering day-to-day support, change management, security patching, Linux and BASIS support, and providing a business-ready S/4HANA platform for the Laing O'Rourke SAP team. This proactive approach to delivering a managed service allows for more innovation and continuous improvements throughout the relationship.

Business Benefits

  • Availability of real-time data now immediate, previously 24-48 hours
  • Robust platform enables innovation projects such as effective synergy with tools like Power BI, and mobility projects in areas such as warehousing
  • The platform enables the manufacturing division to demonstrate 'what good looks like' to the rest of the business, setting a precedent for the future.

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"Centiq displayed the same passion and commitment in the technology as our team at Laing O'Rourke, the teams collaborated and worked exceptionally well together, I'm proud of the choice I made in choosing Centiq. It's more than the understanding of the technology and its application it's about the people and how they strive to deliver great outcomes."

Sue Parsons, IT Manufacturing Systems Manager, Laing O'Rourke